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Our Policies

Shipping Policies

We ship from a network of distribution centers around the country. Please see the "Shipping Details" section of the item you are purchasing for specific information regarding how it will be shipped.

Return Policy

We are so confident you will be 100% satisfied with your purchase that we GUARANTEE IT!
30-Day "NO HASSLE" Money Back Guarantee. You may return your order within 30 days of receipt for a complete refund minus our average shipping cost to your zone (calculation can be made on our website rfbdirect.com). You are responsible for the return shipping cost. The item must be unused, in the original packaging, and include all accessories and manuals (if originally included). You will be charged a 15% restocking fee. You must contact us for a RMA# (Return Merchandise Authorization) prior to returning the item or it will be refused.

Defective Items

In the unlikely event you receive an item that is defective within 30 days of receipt you will be given two options.

1.) Contact the manufacturer for warranty service. It is to your advantage to contact the manufacturer and explain the problem. They will then be better able to assist you in getting the problem solved -- possibly right over the phone. They may determine that the tool needs to be serviced free of charge and recommend an authorized service center in your area, which is often quicker and more convenient than returning the tool to us and waiting for a refund or replacement.

2.) Contact us to have the item picked up and issue a refund or send a replacement if available. Before a refund can be issued or a replacement can be sent we must first receive the item and verify that it is defective. If ourtechnicians determine that the item does operate properly according to the manufacturer specifications then the return will be processed under our non-defective return policy and subject to a restocking fee.

Privacy Policy

This privacy notice discloses the privacy practices for RFBDirect.com . This privacy notice applies solely to information collected by this web site. It will notify you of the following: What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared. The security procedures in place to protect the misuse of your information. The use of cookies on our website Information Collection, Use, and Sharing We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

If you are ordering products, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time.

Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Cookies We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at sales@rfbdistributors.com.

Payment Methods

We accept PayPal, Visa, MasterCard, American Express & Discover.

Sales Tax

We are required by law to collect a 7% sales tax for orders being delivered to Florida.